Hello Valentina,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Valentina,

Thank you for the update on this and for your patience.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on the "Cron Schedules" tab. In it, add a 15-minute interval:

Then go back to the "Cron Events" tab and click on "Add new":

Below it, select the "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps.

Hello Valentina,

Thank you for the update on this and for your patience.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Valentina,

You can test the cron and see if it works this is the command: https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

So, to test notification, you need to book an appointment, then simply copy the URL above (just change yourwebsite.com to your domain name) and paste it in another browser window.

Please let me know what the message is when you test this out.

Looking forward to your reply.

Hello Valentina,

I will test it out and provide you with an update on this as soon as possible.

I appreciate your patience.

Hello Valentina,

Thank you for the update on this and for your patience.

The reason why this does not work is that the cronjob for Amelia Needs checking.

There is a following link above the cronjobs that explains what needs to be done.

Please let me know if that helps you.

Looking forward to your reply.

Hello Valentina,

Glad to be able to assist you.

I am looking forward to your update on this.

Hello Valentina,

Thank you for the update on this.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Valentina,

I reconfigured the cron and retested it.

You can test the cron and see if it works this is the command: https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

So, to test notification, you need to book an appointment, then simply copy the URL above (just change yourwebsite.com to your domain name) and paste it in another browser window.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help you there.

Hello Monika,

Can you please create a separate ticket for this purpose and I will assist you with this matter?

Looking forward to your reply.

Hello Valentina,

Really sorry to hear that you are moving away from the Amelia plugin.

I have approved your refund request and you will receive your money back in the next couple of days.

If you wish to come back to Amelia, we will provide you with a 20% discount coupon for a license purchase.

I wish you all the best in your future endeavors.

Hello Valentina,

No worries, I understand.

If you wish to come back to Amelia, please let me know.

Hello Valentina,

I was sure that you said that you wanted a refund for your license.

I would like to know if it is possible to get a refund since the plugin does not work as it should. 

You can still use the Amelia plugin on your website but it's just t that you will not be able to update the plugin since the license is no longer active.

Please let me know if you have any other questions.

Hello Valentina,

My sincerest apologies for the misunderstanding, but that is what a refund is related to when we get such requests from Amelia users.

Since you should have received your money back, you can purchase another license and just use the new purchase code to replace the current one.

Please let me know if that is fine with you.

Hello Valentina,

The refund was approved on the 26th of April.

Please let me know if the user received their money back.

Looking forward to your reply.

Hello Marco,

Thank you for reaching out to us.

Can you please create a separate ticket and we will assist you with this?

Looking forward to your reply.

Hello Valentina,

Our plugins are being sold through a reseller (Paddle), 

and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number.

More about Paddle tax and compliance here.

As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction:

During purchase, you can leave your company's VAT number, so if that VAT number checks out, the VAT is automatically deducted from the transactions. 

If the VAT number of your company is not registered during the purchase, you can reach out to Paddle after the purchase and they will retroactively refund the VAT amount.

If that happens, here are the instructions, first please go to this Paddle Support Page, then hit "Chat to Support".

At first you will see their Bot, just start a subject about "VAT refund", then ask for "Human support" and they will pass you to a live person to get your VAT refund.

At the moment it is like that, we don't have a better way if that happens, but we will be here if you have any questions or need any advice