As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
I've activated Paypal payment in Amelia. If I use my paypal developer account with sandbox mode, I can process a booking and payment. Using customer's live client and live secret, the paypal modal opens, then closes, then Amelia presents an error message. Is this an Amelia issue or something else? I can provide wp login and test mode if needed.
Hello there,
Thank you for reaching out to us.
If everything is working with your test credentials then the issue is with PayPal not with Amelia. Amelia work in same way for test and live credentials. It would be best that you make a shortvideo of the issue and reach put to PayPal support team and explain to them that everything is working with test credentials and it is not working with the live credentials.
We could not find Amelia on your site just to see the issue but in any case this should be addressed by them since your test credentials are working.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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