We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I've had multiple clients on older iPhones state that they cannot access the Client Panel from their mobile phones. Typically older iOS devices.
I cannot reproduce the error on my end. It works fine for me, but on their iPhone, it does not.
Attached files: IMG_4496.jpeg
Hello Soubhi,
Thank you for reaching out to us.
Typically, such problems arise due to conflicts with either your website's active theme or another installed plugin. Could you try switching to a different theme to see if this resolves the issue? If not, please deactivate all plugins except ours, refresh the page, and check if the issue persists (it should resolve). Then, reactivate plugins one by one, refreshing the page after each activation to identify the one causing the issue when it recurs.
Kind Regards,
Uros Jovanovic
[email protected]
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