We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3603287
Problems with amelia settings
Closed

Comments

  • Dorota started the conversation
    March 11, 2024 at 12:12am

    Hello,


    I have a question, the best way is to describe what I need and cannot find good solution for me.

    1. Is it possible to track conversion in amelia - when customer booked term and see the thank you page , i want to use GTM to count the conversions,


    2. Is it possible to make something like : Client could choose in callendar: any advisor ? 

    I have two localisation of my buisness, and in second localisation I would like to have two advisor for the same services. My servise is: fitting the dress and I would like my one person working from mon - saturday, and second one working only in saturady ( the same localisation) It is difficult for customer becouse when they choose the second person ( which is making fitting only at ssaturday) - customers will be thinking that all others days are already booked - which is not true. I don't want customer need to choose which person of my employers to choose but choose service and date, whatever person ( advisor) will be making this service. Is to possible to make it in that way? 

  •  1,696
    Uroš replied
    March 12, 2024 at 1:49pm

    Hello Dorota,

    Thank you for reaching ou to us.

    1. For that purpose, you can take a look at the following article.

    2. You can hide the Employee field on the Amelia/Customize page.

    8820364500.png

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    1818243223.png

    But, before that, you need to set specific working hours for each employee.

    Please let me know if that works for you or not.

    Looking forward to your reply.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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