We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there! I like to include emoji in my notifications (both the subject and the body) and service names. But I get errors when trying to save if I include them.
For example, my service couldn't save with this in the name: 🌿
And my notification can't save with this as the subject: "How delightful to see you today 🦋"
This is part of my branding. Please add support for this, or let me know what I can configure to let this happen.
Hello Murphy,
Thanks for reaching out to us.
If you copy/paste the emoji from the website, Amelia will not let you save the emoji because of the invalid string value.
The workaround is to use the HTML version of emojis that can be found on this link.
In the notifications template, switch to HTML mode, and then just copy/paste the value from the list according to the emoji that you want to use. In that way, Amelia will save the emoji and the notifications will read the emoji. Also, please note that you only need to save in one more, if you add the changes in HTML mode and save in Text Mode, changes will be lost.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Thank you Stefan! It makes sense to me that that would work for the body of the notification, what about the subject? Is there a way to get emoji in the subject line?
Do you mind helping me understand why emoji aren't supported in the strings? Are you not storing the strings in the database with utf-8 encoding?
Hello Murhpy,
Unfortunately, for the subject line, you may only use the "classic" emojis like this one
Currently, Amelia doesn't recognize all strings and you won't be able to save if you add the emojis in text mode, so the workaround for now is to use the HTML mode. We are already working on improving this in future updates. There is no ETA at this moment, but you can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
okay, thank you!
Hello Murphy,
You are most welcome!
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables