We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there! I just installed Amelia and I'm trying to get it set up for the first time. There's no employees panel on the left hand side for me to set up an employee:
I've deactivated and reactivated the plugin, uninstalled and installed. No change. I've tried with multiple users on my site, all of which have "Admin" roles.
If I try the url directly: /wp-admin/admin.php?page=wpamelia-employees
I get the message "Sorry, you are not allowed to access this page."
Plugin version:
WordPress version: 6.4.3
Hosted on EasyWP.
Thank you!
Update, I went to a different WP site, hosted on Wordpress.com and installed plugin version 1.0.99. Same issue, the Employees panel doesn't appear.
Update, I created a brand new wordpress install, and chose a theme other than twenty-twenty-four. Then I installed Amelia. Same issue, I can't see the employees page or a link to it.
Another debugging step: I found the source for an older version of the plugin, 1.0.90, and installed that instead. Same problem, it still doesn't show the employees link.
Ahhh, this was very confusing. I finally found the problem:
https://tmsplugins.ticksy.com/ticket/2005548/
There's no employees tab in the free version (which I'm getting set up to evaluate the plugin before purchase). Please improve your documentation or UI around this! I wasted a lot of time trying to debug how to add an employee, since inserting the form on a page just showed a messages like "add an employee and services to show the form".
Hello Murphy,
Thank you for reaching out to us.
Also, thank you for your feedback and suggestion, glad to hear that you found the solution.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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