We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Many of my users have been complaining that when they try to book on mobile, the booking button does not appear on the events booking form. However, I have found that this in an issue with the srolling of the elements. This is presenting a real problem so I would be grateful if you could fix it.
Attached files: WhatsApp Video 2024-03-09 at 07.43.15.mp4
Hello Robert,
Thanks for reaching out to us.
Unfortunatelly, this is how the Amelia booking form is working by default (there is a "normal" slider and the "booking form" slider). You can try this css code to fix it
@media only screen and (max-width: 548px) { .amelia-v2-booking.am-dialog-el .el-dialog { margin-top: 0px !important; } .amelia-v2-booking #amelia-container .am-dialog-el__main-container { max-height: calc(100vh - 68px) !important; } }Alternatively, you can use provide the URL of the page where the booking form is located so we can inspect it properly.
Kind Regards,
Stefan Petrov
[email protected]
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Thank you: this is the URL: https://onetreefarm.org/taster-events/
Seems like it's mostly a problem on iPhones
UPDATE: the css works but still it's probably worth fixing this issue.
Thank you!
Hello Robert,
Thanks for the feedback. Great to see that it's working now.
Well, this is how the Amelia works by default, (working as designed), but certainly we will look forward to improving this in the future.
Anyway, if you have any other questions or issues, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables