We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We use stripe with Amelia. It does not pull in customer information into stripe for both events and services. Is there a way for me to have that information pull through into Stripe or is that a stripe issue?
Hello there,
Thank you for reaching out to us.
We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent.
Stripe has its own "Customers" section, which is not updated, even if we enter the MetaData "customer: %customer_email%", customer information cannot be transferred at the moment, only the description of the transaction is possible for now.
But we will try to help you with the workaround. You can try going into ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.php
Like this:
I don't know if it's going to work, though, if there isn't already a customer with this email registered in Stripe. But we hope this will help you.
Kind Regards,
Marko Davidovic [email protected]
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I need to send receipts and we use Stripe. I've been reading through these tickets and I understand how to do it, but I had a follow up question regarding this.
https://tmsplugins.ticksy.com/ticket/3037648/
https://tmsplugins.ticksy.com//ticket/2802048/
After an update to WP Amelia, will this code be removed and will I need to redo it every time there an update?
Thanks
Hello again,
Unfortunately, the code need to be redone after each update. Hopefully you will not need to this form much longer we are already working on invoice future as well as some others and as soon as this is implemented you will be able to send invoices via Amelia.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Has anyone figured out a better solution? Even with the code, Stripe is still showing for me "No customer email"
Stripe only updates Metadata in the system allowing for a receipt to be sent. Are you not showing a record of the receipt being sent?
Hello Rebecca,
We have seen that you created a separate ticket and our colleague has responded to it.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables