We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm using the demo version to possibly progress towards purchasing the plugin. I came across a problem today, where I had two appointments for the same employee at the same time. One was scheduled by the administrator, and another appointment was made by a customer. I need to look in the logs to see what could have happened. Could you provide the location of the appointment logs folder so that I can identify the problem?
Hello there,
Thank you for reaching out to us.
Unfortunately, no, we do not have logs and this is not built-in in Amelia. You did not send us screenshots so we can only guess what the issue is.
If this was a double booking you can check for 3 things
1. Check service capacity for that service
2. Check the capacity for employees in employee modal
3. In appointment settings make sure that you have turned off option for overbooking like this
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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