I'm using the demo version to possibly progress towards purchasing the plugin. I came across a problem today, where I had two appointments for the same employee at the same time. One was scheduled by the administrator, and another appointment was made by a customer. I need to look in the logs to see what could have happened. Could you provide the location of the appointment logs folder so that I can identify the problem?
I'm using the demo version to possibly progress towards purchasing the plugin. I came across a problem today, where I had two appointments for the same employee at the same time. One was scheduled by the administrator, and another appointment was made by a customer. I need to look in the logs to see what could have happened. Could you provide the location of the appointment logs folder so that I can identify the problem?
Hello there,
Thank you for reaching out to us.
Unfortunately, no, we do not have logs and this is not built-in in Amelia. You did not send us screenshots so we can only guess what the issue is.
If this was a double booking you can check for 3 things
1. Check service capacity for that service
2. Check the capacity for employees in employee modal
3. In appointment settings make sure that you have turned off option for overbooking like this
Hope this helps.
Kind Regards,
Marko Davidovic
[email protected]
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