Hello again Mārtiņš,

To be honest I have never seen this issue before and we would neet to check and test this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello again Mārtiņš,

Please ignore the last message. We can see that the credentials are still valid they have not expired so we will look at this and reach out to you as soon as we have more information. 

Hello again Mārtiņš,

We fixed the other issue with packages and resources buy updating and purging the cache but for SMS issue we were not able to take a closer look since you are logged out

Can you please log in again and let us know when we can take a closer look?

Looking forward to your reply. 

Hello again Mārtiņš,

We have explained everything on the other ticket. Can you give us a temporary admin for this site where this happens or perhaps a staging?

Looking forward to your reply. 

Hello Mārtiņš,

I asked our developers about this issue in the meantime, and they said that there was a case on Friday, when WooCommerce was used, that there were two order status changes happening at the same time: Pending -> Processing, and then Processing -> Completed (in WooCommerce). They believe that this triggered the double-SMS notifications. There's a hidden setting in Settings/Payments/WooCommerce that should help fix the issue.

If you are using WooCommerce, here's how you can enable it:

1. Access Settings/Payments, and expand the WooCommerce tab. Scroll down and right-click below the last rule made for it -> Inspect:

2. Then, in the console, click on the row marked with the red arrow:

3. In the right side-menu, disable the "display:none" option:

4. A new option, called "Create booking before payment process" will appear:

5. Enable it. 

It will be hidden again straight away, but it will remain enabled. Hit "Save" in the bottom right corner, and that's it.

I sincerely hope that helps with the double-SMS notifications issue if they persist. 

Hello Mārtiņš,

I will forward this to our colleagues again and as soon as we receive feedback we will reach out to you again on this ticket. 

Hello again Mārtiņš,

We just got the feedback from our colleagues and they have told us that so far this has only happened with WooCommerce and if you can please send us a little more details. We can't reproduce it, but we'll do our best and for that we need to have a little more details, such as what payment method you use, so that we can send it to our QA to test and resolve the issue. As soon as you send us more details we will forward this to our QA team so that they can take a look.

Looking forward to your reply. 

Hello again Mārtiņš,

We have sent this to SMS provider so that they can check this on their end and as soon as they send us feedback we will reach out to you again on this ticket. 

Hello again Mārtiņš,

Our developer created a fix for this and this should help and you can download it from this link https://we.tl/t-TdOR4FLZTo.

But they would like to investigate further why this is happening to you and they asked if you can provide us with a staging site and if you can send us in private reply access to your database and FTP so that they can look into it deeper.

Looking forward to your reply.