We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi there,
I am concerned about my service appointments. These appointments are group classes. I set the service to have a max of 25 participants, however, once that date is booked, no one else can also book.
I love how the appointment syncs with my Google calendar, however, after one person it shows the spot is busy. This is no good.
How can I continue to make the class available on the calendar?
Attached files: Screen Shot 2024-03-07 at 10.45.57 PM.png
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Also on the Amelia booking calendar, what does the half-filled square mean?
Attached files: Screen Shot 2024-03-07 at 10.45.57 PM.png
Hello,
Thank you for reaching out to us.
For that purpose, you will need to enable the "Allow booking below minimum capacity" option on the Amelia/Settings/Appointments page.
Please let me know if that works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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