As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, there is a big problem with booking virtual appointments. Amelia doesn't recognize different time zones. When is this going to be fixed? It's a useless product without it.
Hello there,
Thank you for reaching out to us.
We do not have any issues with time zones. Amelia works like this
1. You set the time zone in WordPress and Amelia will inherit this
2. You can have and set different time zones for employees in the employee modal
3. You have an option in general settings to show available time slots in customer time zone
4. Amelia checks the time zone that is set on customers device and then it shows is in that time zone
We have checked this just in case and we do not have any issues with the time zone so please check on settings above.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You're telling me that when a booking email is sent out, the employee sees a time in their time zone while the customer sees it in THEIR time zone? How is that possible when Amelia doesn't have a time zone field for customers or employees?
Never mind. I was able to fake time zones in my browser and see what's happening. Feel free to close or delete this ticket. Thanks.
Hello again,
Yes, Amelia does not have time zone but as we mention you set the time zone in WordPress and Amelia will inherit this as a global settings. Then you can have and set different time zones for employees in the employee modal like this
As we mention you have an option in general settings to show available time slots in customer time zone
Then Amelia checks the time zone that is set on customers device and then it shows is in that time zone when you enable this option form the screenshot.
Hope we explained it better now how Amelia works.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables