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Okay
  Public Ticket #3600964
URGENT help needed retireving tables
Closed

Comments

  • Anna started the conversation
    March 7, 2024 at 9:49am

    Hi there

    I have privately submitted a ticket but I am concerned it will not be seen as quickly as a publicly submitted one. Apologies for the double up.

    Was hoping to get some urgent help. I just upgraded to pro and then uploaded the plugin again to access the pro features.

    I have 160 tables and they are extremely important. Now  I can't access the tables- it's saying no wordpress tables in the system. They are there but i can't put them in folders, i can't click on them and i can't create a new folder. I get an error message instead. Note: the tables are still visible on the front end. I

    I urgently need to access these tables and i cannot lose any of the tables. Requesting some urgent assistance.


    Many thanks

  •  1,894
    Miloš replied
    March 8, 2024 at 1:16pm

    Hello,

    I can see that this is a duplicate ticket, and we already covered this topic in another ticket:

    https://tmsplugins.ticksy.com/ticket/3600596/

    For future reference, please don't open multiple tickets with the same topic, 

    as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) 

    or inform you that the ticket has been submitted more than once.

    We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue; it will not speed anything up. 

    We try to be as fast as possible, so thank you for your patience.

    If you have any questions or concerns about another topic, please open a new ticket, and we'll gladly help you.

    Thank you for your understanding.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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