We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I use the plugin since a few months now and recently I notice that the Google Calender sync doesn't work properly. When I put an appointment in my Google Calender, it doesn't sync with the appointments on my website whilst they are in fact not available anymore. This used to work well.
Hello Simone,
Thanks for reaching out to us.
In Google Calendar settings, there is an option called "maximum number of events returned". Try increasing this to a higher number since this will increase the maximum number of events per page. From previous experiences, increasing this option usually works as well as reconnecting the Google Calendar with employee.
Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for your response. This doesn't seem to solve the problems. But I found out now that what the real issue is. I explain it with an example:
Someone scedules an appointment on a Thursday on 9.30. In the notification email, the time is correct. But in the Google Calender it puts in the appointment an hour later, on 10.30. So when I block my Google Calender on 09.30 because I don't want to have an appointment on that moment, on my website people still can book an appointment because I guess the plugin sees I blocked 10.30 and not 09.30. How can I solve this?
Hello Simone,
Well, that makes more sense. Have you configured the WP timezone settings correctly? It should be set to the nearest city in your timezone. Amelia doesn't have it own timezone settings, so it uses the WP timezone settings. Also, make sure that the Google Calendar timezone settings are also configured properly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I adjusted some things and it seems to work again. Strange that this happened. Can this be caused by an update?
Thanks again for your help.
Hello Simone,
Great! You are welcome.
Well, i doubt it's because of the update. Usually, when the timezone is configured to UTC it will change because of the daylight saving. This is causing discrepancies with timeslots.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks, I'll keep that in mind.
You are welcome, Simone.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables