We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hello, the module and the calendar are running empty on my telephone version reservation page (not computer), impossible for my customers to reserve even though I made a partnership this morning with an influencer! I find myself with a module that doesn't work and lots of requests I'm losing a lot of customers, it's very urgent please
I inserted [ameliastepbooking] as usual but nothing works! here is the page: https://www.aquallia.fr/reserver-son-moment/
Hello Promsy Célia,
Thanks for reaching out to us.
I've just checked the booking form on your website, using mobile. It does work properly, as you can see on the screenshot
I'm using Android, perhaps the issue occurs on IPhone?
Kind Regards,
Stefan Petrov
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, now its work
But the module did not work for 1 and a half days...can you know why?
Hello Promsy Célia,
Hm, it's hard to guess without troubleshooting. This could be related to hosting provider settings maybe, but the most important thing is that is working now.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
sorry but for me it's not the most important... because I lose 2 days of work with customers who couldn't order so it seems important to me to know why it went wrong so that it doesn't happen again ...maybe for you it's nothing but for me it's a waste of figures
Hello Célia,
I understand your concern, but without knowing the specific details of your situation, it's challenging to offer precise troubleshooting advice. We promptly checked the website and confirmed that it's functioning correctly on both mobile and desktop. In our experience, issues with booking forms not loading on the frontend page can often be attributed to conflicts with other plugins, particularly caching plugins. In that case, Amelia can be excluded from the caching.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables