We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I think it is after update to Amelia 7.4.2 today - Amelia will not load.
I have to remove my booking option on my site, until this i solved. So I have this test-site to show you.
When I go to my site inkognito and same if others visit my site only gray fields ripple on my side. (See attached Screen inkognito). This is both on desktop and phone.
When I login to WP-admin on my desktop and show my site, Amelia load right. (See attached Screen).
Best regards,
Jim
Attached files: Screen 2024-03-06 162355.png
Screen inkognito 2024-03-06 162535.png
Hello Jim,
Thanks for reaching out to us and apologies for the inconvenience.
Yes, this is an issue related to the latest update. This issue is happening because there are some services that are hidden. We are already looking forward to fixing this in future updates. For the time being, you can revert back to the previous version and it should be working fine.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan,
Thanks for quick reply.
It works again with the previous version!
Kind Regards
Jim
Hello Jim.
Thanks for letting me know! Meanwhile, we have released Amelia 7.4.3, so you might want to update to this one. The issue has been fixed with this update.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables