Hello Richard,

Thanks for reaching out to us.

Can you please provide the URL of the page where the booking form is located?

We would need to inspect the issue on the page.

Thanks.

Hello Richard,

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved. If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. 

Let me know if it works.

Hello Richard,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Richard,

Apologies for the delayed answer.

Unfortunatelly, JS optimizations such as Minify JS files have a negative effect on our New Step Form. It is based on Vue 3 Framework, the booking form wont show if the Minify JS files option is enabled.

The old Form is based on Vue Framework 2;   but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

We will look forward to fixing this in future updates.

Sorry for the inconvenience.