We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3599786
Booking page not showing after update?
Closed

Comments

  •  1
    Matthew Brandow started the conversation
    March 6, 2024 at 2:10am

    I just updated to the latest version of Amelia and now my booking page doesn't show. It just shows like it's loading but just hangs on this page and the booking form doesn't propagate. My clients are trying to book but booking page doesn't work after update to your latest version. 

    I purged cache and still doesn't work. It shows when I'm logged into my WP backend then preview it but I log out and doesn't work, even in incognito mode.

    Attached files:  Screenshot 2024-03-05 at 7.09.49 PM.png

  •  1
    Matthew Brandow replied
    March 6, 2024 at 3:52am

    Problem is solved. Please close ticket. 

  •  3
    Pattadon replied
    March 6, 2024 at 4:42am

    Hello Matthew,

    I'm encountering the same issue. Could you please tell me how to solve it?

    Thank you.

  •  1,731
    Marko replied
    March 6, 2024 at 11:19am

    Hello Matthew and Pattadon,

    When you see only the booking form when you are logged in this in most cases is the issue on the hosting side.

    The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

    The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

    If Matthew has any other solution it would be great if you can share this with us since this was helped in 99% of cases.

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic [email protected]

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