I just updated to the latest version of Amelia and now my booking page doesn't show. It just shows like it's loading but just hangs on this page and the booking form doesn't propagate. My clients are trying to book but booking page doesn't work after update to your latest version.
I purged cache and still doesn't work. It shows when I'm logged into my WP backend then preview it but I log out and doesn't work, even in incognito mode.
When you see only the booking form when you are logged in this in most cases is the issue on the hosting side.
The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
If Matthew has any other solution it would be great if you can share this with us since this was helped in 99% of cases.
I just updated to the latest version of Amelia and now my booking page doesn't show. It just shows like it's loading but just hangs on this page and the booking form doesn't propagate. My clients are trying to book but booking page doesn't work after update to your latest version.
I purged cache and still doesn't work. It shows when I'm logged into my WP backend then preview it but I log out and doesn't work, even in incognito mode.
Attached files: Screenshot 2024-03-05 at 7.09.49 PM.png
Problem is solved. Please close ticket.
Hello Matthew,
I'm encountering the same issue. Could you please tell me how to solve it?
Thank you.
Hello Matthew and Pattadon,
When you see only the booking form when you are logged in this in most cases is the issue on the hosting side.
The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
If Matthew has any other solution it would be great if you can share this with us since this was helped in 99% of cases.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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