We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Well...
We've just got the new update and...
We don't have it anymore...
It keeps loading forever.
We'll try to load our last backup, but we guess we're gonna lost some important appointments... We don't know what to do.
Tks in advance for URGENT solution!
Attached files: update.jpg
Hello Ana,
Thanks for reaching out to us.
It looks like there is an issue where some services are hidden. We are already working on fixing this for the next update, but for the time being, you can revert back to the previous version.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, tks for your answer.
I've looked for documentation to see how I can revert version, but I wasn't able to do so.
Could you, please, explain that for me?
How can I reverse back to the previous version?
Hello Ana,
Of course, it's pretty simple. Make sure that the "delete Amelia content" option is disabled in Activation settings. After that remove the plugin from the Plugins section and install the previous version (I'm sending it over WeTransfer). Enter the purchase code and it should be working properly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables