When using the shortcodes in our Team page, the shortcode Catalogbooking produces a booking form that can't be edited when it comes to the bit where the customer needs to enter their details. I have had to revert each shortcode to StepBooking instead, which seems to work. I have checked all plugins for conflicts, and have the most recent version of Amelia installed.
Does this only happen when you are logged into WordPress as an admin user?
If so, can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
When using the shortcodes in our Team page, the shortcode Catalogbooking produces a booking form that can't be edited when it comes to the bit where the customer needs to enter their details. I have had to revert each shortcode to StepBooking instead, which seems to work. I have checked all plugins for conflicts, and have the most recent version of Amelia installed.
Attached files: WhatsApp Image 2024-03-04 at 14.59.58_02176c68.jpg
Hello Jenny,
Thank you for reaching out to us.
Does this only happen when you are logged into WordPress as an admin user?
If so, can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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No it's is happening for customers - they were the ones who alerted us to the issue.
Hello Jenny,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Jenny,
Thank you for the update on this and for your patience.
I could not find the page with the catalog booking form, can you please let me know what the URL is?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Jenny,
Thank you for the update on this.
I tested it out, but I could not replicate the issue hat you mentioned as it worked just fine.
Please let me know if the issue is still available on your website.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables