We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3599177
Existing Wordpress User's information not showing prefilled when booking events
Closed

Comments

  •  2
    kiran kamal started the conversation
    March 5, 2024 at 12:18pm

    Hi,

    I have added events on my website, When I am booking Any event after login and being registered as subscriber, the Amelia information popup doesn't populate my information on the information box. As a login user I want the my email and other data should be auto-filled on those boxes. Please let me know if it's possible in this plugin or user has to fill all the data again if he is logged in. I am adding a screenshot of the area where I have asked this.

    Thanks.

    Attached files:  Amelia-Booking-info-step.png

  •  1,696
    Uroš replied
    March 5, 2024 at 3:04pm

    Hello Kiran,

    Thank you for reaching out to us.

    In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. 

    If there's a created WordPress user, but they don't yet have anything purchased through Amelia, you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, and then - after they log into their WordPress user, once they land on Amelia's booking page, their details will already be populated, and once they purchase the appointment, they'll be added to Amelia/Customers; linked to the WordPress user, and they will be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user).

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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