We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We had major site slow-down for more than an hour and when we reached out to our server hosting service, they reported that we are sending/receiving too many of these requests (refer to screenshot)
We were doing a WhatsApp marketing campaign but it had nothing to do with Amelia or the WhatsApp Number connected to Amelia. Then why did this happen?
Attached files: Untitled.jpg
Hello Shantanu,
Thank you for reaching out to us.
A variety of factors can contribute to slow loading times on your website. These include the volume of appointments, customers, and employees managed by your booking system like Amelia, as well as the overall amount of data present on your pages. Additionally, the type of hosting you're using, whether dedicated or shared, can impact loading speeds. It's worth considering whether you can adjust the php_memory_limit on your site, which could potentially improve performance. If you're uncertain about how to make this adjustment, don't hesitate to contact your hosting provider for assistance. To get a better understanding of how the plugin should ideally perform, we encourage you to explore our demo sites at https://wpamelia.com/demos/, which showcase Amelia's functionality under optimal conditions with dedicated hosting and strong server performance.
Kind Regards,
Uros Jovanovic
[email protected]
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