Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

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Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #3597867
Only One Category Showing On Frontend
Closed

Comments

  • Christina DelVescovo started the conversation
    March 4, 2024 at 12:50am

    I just recently added a second Category “Proposals” to my Services. The first category “Packages” works great! But now that I’ve added this second category, I cannot see that category nor its services within that category (see first photo). 

    On the frontend I see that my Services Selection has changed to look like I should have multiple categories (see second photo), but only one category shows (the “Packages”). 

    Attached files:  IMG_2082.jpeg
      IMG_2081.jpeg

  •  1,688
    Uroš replied
    March 4, 2024 at 2:43pm

    Hello Christina,

    Thank you for reaching out to us.

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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  • Christina DelVescovo replied
    March 4, 2024 at 2:48pm

    Thank you for your quick response, you and this team are seriously so amazing with customer support! Yes it was #3- the working hours services. Got it! 

    Thanks a bunch!! 

  •   Uroš replied privately