I just recently added a second Category “Proposals” to my Services. The first category “Packages” works great! But now that I’ve added this second category, I cannot see that category nor its services within that category (see first photo).
On the frontend I see that my Services Selection has changed to look like I should have multiple categories (see second photo), but only one category shows (the “Packages”).
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
Thank you for your quick response, you and this team are seriously so amazing with customer support! Yes it was #3- the working hours services. Got it!
I just recently added a second Category “Proposals” to my Services. The first category “Packages” works great! But now that I’ve added this second category, I cannot see that category nor its services within that category (see first photo).
On the frontend I see that my Services Selection has changed to look like I should have multiple categories (see second photo), but only one category shows (the “Packages”).
Attached files: IMG_2082.jpeg
IMG_2081.jpeg
Hello Christina,
Thank you for reaching out to us.
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
Kind Regards,
Uros Jovanovic
[email protected]
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Thank you for your quick response, you and this team are seriously so amazing with customer support! Yes it was #3- the working hours services. Got it!
Thanks a bunch!!