I linked my Google calendar with Amelia on my site but I have an inconsistency : on Tuesday March 5 I am unavailable until 5 p.m. (indicated on the Google Calendar) but available between 5 and 8 p.m. whereas on the website, making appointments after 5 p.m. is not permitted, March 5 is completely grayed out. For what ? And when I go to enter an appointment myself from the dashboard, I can use the 2 free slots... I don't understand. Thanks for helping ! Angélique
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I performed checks on your website and the issue is most likely due to a time zone difference between your website and the Google Calendar of the employee.
Hello Uros, not similar issue for now but still having problems with changes to working hours : everything is grayed out, we cannot choose a time other than the one that is already saved ... I don't understand why !
I'm sorry but I feel like we're going in circles ... See the screenshots as attachments (again) : we can no longer modify the employee's schedules ! We don't understand why ...
The two services were configured like this, according to your recommendations at the time, to allow appointments to be made with the employee either in person (at the office or at home) or remotely (by video). As a result, the times are the same on both services to allow customers to have the choice between a face-to-face appointment and a video appointment. When the site was published online, we were able to select the times as we wanted : identical. Today, the employee would like to adjust and review her hours but it is impossible ...
Please let me know how exactly you would like the working hours to look like for this employee and I will let you know if it is possible and how it needs to be done.
From monday to saturday (nothing on sunday) "À domicile " = 9 am / 7 pm all services ("Présentiel" + "À distance") "En visio" = 9 am / 8:45 pm all services ("Présentiel" + "À distance")
AND
From thuesday to saturday (nothing on monday & sunday) "Au cabinet de Beautiran" = 9 am / 7 pm for "Présentiel" > "Séance de numérologie" + "Séance de numérologie DUO" + "Séance de numérologie + hypnose" + "Séance temporalité"
AND
On thuesday, wednesday and thursday "Au cabinet de Beautiran" = 9 am / 7 pm for "Présentiel" > "Séance d'hypnose SAJECE" + "Accompagnement à la naissance"
For now, it's like that but we need to know how to edit working hours for later.
Please note that the only thing that cannot be done with the working hours is overlapping, meaning that when you set a working period from e.g. 8 am to 6 pm, you cannot add another working period between those two hours.
I linked my Google calendar with Amelia on my site but I have an inconsistency : on Tuesday March 5 I am unavailable until 5 p.m. (indicated on the Google Calendar) but available between 5 and 8 p.m. whereas on the website, making appointments after 5 p.m. is not permitted, March 5 is completely grayed out. For what ? And when I go to enter an appointment myself from the dashboard, I can use the 2 free slots... I don't understand. Thanks for helping !
Angélique
Attached files: Capture d’écran 2024-03-01 à 21.46.47.png
Capture d’écran 2024-03-01 à 21.46.34.png
Hello Angélique,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
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Hello Angélique,
Can you please provide me with the URL of the admin login page to your website as this does not work?
https://margot-bondoux.com/wp-admin/
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hello Angélique,
I performed checks on your website and the issue is most likely due to a time zone difference between your website and the Google Calendar of the employee.
Please let me know if that is the case.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hi Uros,
we checked but all time zone are same : on website (Paris) and on Google Calendar (Paris) ... So ?
Hello Angélique,
Can you please share the Google calendar of that employee with me and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hello Uros,
what do you want from me ?
I join a screenshot of time zone setting for now.
Thank you,
Angélique
Attached files: Capture d’écran 2024-03-07 à 14.44.16.png
Hello Angélique,
As the 5th of March date in the past, can you please let me know if there is any other date with such an issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hello Uros,
not similar issue for now but still having problems with changes to working hours : everything is grayed out, we cannot choose a time other than the one that is already saved ... I don't understand why !
Thanks for help,
Angélique
Hello Angélique,
Thank you for the update on this and for your patience.
Please provide me with an example in the form of a screen recording and I will have this fixed for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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I'm sorry but I feel like we're going in circles ...
See the screenshots as attachments (again) : we can no longer modify the employee's schedules ! We don't understand why ...
Thanks again,
Angélique
Attached files: Capture d’écran 2024-03-11 à 15.05.00.png
Capture d’écran 2024-03-11 à 15.04.38.png
Capture d’écran 2024-03-11 à 15.05.22.png
Hello Angelique,
There is an issue with how these working periods were set up.
Instead of 9:00 - 21:15
For service A
And 9:00 - 20:30
For service B
You will need to do the following
9:00 - 20:30
For service A and service B
and 20:30 - 21:15
For service B
Please note that I used service A and service B as example service names.
Let me know if that works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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The two services were configured like this, according to your recommendations at the time, to allow appointments to be made with the employee either in person (at the office or at home) or remotely (by video). As a result, the times are the same on both services to allow customers to have the choice between a face-to-face appointment and a video appointment. When the site was published online, we were able to select the times as we wanted : identical. Today, the employee would like to adjust and review her hours but it is impossible ...
Hello Angélique,
Please let me know how exactly you would like the working hours to look like for this employee and I will let you know if it is possible and how it needs to be done.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
From monday to saturday (nothing on sunday)
"À domicile " = 9 am / 7 pm all services ("Présentiel" + "À distance")
"En visio" = 9 am / 8:45 pm all services ("Présentiel" + "À distance")
AND
From thuesday to saturday (nothing on monday & sunday)
"Au cabinet de Beautiran" = 9 am / 7 pm for "Présentiel" > "Séance de numérologie" + "Séance de numérologie DUO" + "Séance de numérologie + hypnose" + "Séance temporalité"
AND
On thuesday, wednesday and thursday
"Au cabinet de Beautiran" = 9 am / 7 pm for "Présentiel" > "Séance d'hypnose SAJECE" + "Accompagnement à la naissance"
For now, it's like that but we need to know how to edit working hours for later.
Thanks,
Angélique
Hello Angélique,
Please note that the only thing that cannot be done with the working hours is overlapping, meaning that when you set a working period from e.g. 8 am to 6 pm, you cannot add another working period between those two hours.
Please let me know if that helps you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables