We are reaching out for assistance with an issue related to our WhatsApp notifications integration using Amelia. Despite following your setup guide meticulously, we are encountering problems with notification delivery.
Here's a summary of the steps we've taken:
1.We've configured the integration by setting up the Meta Developer and Meta Business Suite WhatsApp Manager, and correctly installed the generated keys in the Amelia WhatsApp Notifications settings.
2. We've established form settings for both Appointments and Event notifications.
3.A Cron Job has been set up to trigger notifications every 15 minutes.
4.Using your 'send test' function, we successfully receive test notifications on our WhatsApp Business number.
However, the issue arises with real-time operations:
1.When appointments are booked through our website's front-end using a test customer account, the expected WhatsApp notification to the customer's account isn't being sent.
Similarly, for events, neither the Event Booking nor the Event Reminder notifications are being delivered to customers and employees.
This functionality is critical for us and was a key factor in our decision to purchase the Amelia template. We have exhausted all troubleshooting steps without success.
We are prepared to provide login details for our Amelia site for further investigation. Your prompt support in resolving this matter would be greatly appreciated.
We cannot check much in Amelia since 99% of settings is set in meta console in Amelia yo only paste the credentials. We will gladly take a look and see if there is something in Amelia. As for reminder notifications you need to reach to your hosting provider to set this up since this is set on the server.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Dear IT Support Team,
We are reaching out for assistance with an issue related to our WhatsApp notifications integration using Amelia. Despite following your setup guide meticulously, we are encountering problems with notification delivery.
Here's a summary of the steps we've taken:
1.We've configured the integration by setting up the Meta Developer and Meta Business Suite WhatsApp Manager, and correctly installed the generated keys in the Amelia WhatsApp Notifications settings.
2. We've established form settings for both Appointments and Event notifications.
3.A Cron Job has been set up to trigger notifications every 15 minutes.
4.Using your 'send test' function, we successfully receive test notifications on our WhatsApp Business number.
However, the issue arises with real-time operations:
1.When appointments are booked through our website's front-end using a test customer account, the expected WhatsApp notification to the customer's account isn't being sent.
Similarly, for events, neither the Event Booking nor the Event Reminder notifications are being delivered to customers and employees.
This functionality is critical for us and was a key factor in our decision to purchase the Amelia template. We have exhausted all troubleshooting steps without success.
We are prepared to provide login details for our Amelia site for further investigation. Your prompt support in resolving this matter would be greatly appreciated.
Looking forward to your swift response.
Best regards,
Hello there,
Thank you for reaching out to us.
We cannot check much in Amelia since 99% of settings is set in meta console in Amelia yo only paste the credentials. We will gladly take a look and see if there is something in Amelia. As for reminder notifications you need to reach to your hosting provider to set this up since this is set on the server.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello again Kirstyn,
You did not send us the URL of your site and you did not put in a related section of the ticket so we do not know where we need to log in.
Can you please send this to us?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Kirstyn,
The issue here is that you have unchecked all WhatsApp notifications
Please check the ones that you want to use and if you have set everything properly all should be fine.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables