So the woo product interration isnt working. The product shows up blank if you add an extra onto the service booking. And the events i deleted off the site are still there as reoccuring events.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Its been a few days and I haven't heard back from support. I gave the temp login information and nobody had even logged in as that user yet. Can i please get an update on this issue, thanks
Thanks for the credentials. Please accept our apologies for the delayed answer. We have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Here is what I was able to check. I can see that you have woocoomerce enabled, as well as the products configured for each service. If i add "extras" to service "Dedicated desk" for example and save, when i go to book an appointment for this service, everything is working correctly.
The checkout window does appear and also the information is readable
I see now, you are right. I've added extras, but that didn't reflect on the final price in WooComerce. There are no recurring events though, so it seems like they are deleted. I can only see 4 of them, but they are scheduled for future dates.
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, so our developers can debug the plugin, and see what's going on?
So the woo product interration isnt working. The product shows up blank if you add an extra onto the service booking. And the events i deleted off the site are still there as reoccuring events.
Hello Herbert,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Its been a few days and I haven't heard back from support. I gave the temp login information and nobody had even logged in as that user yet. Can i please get an update on this issue, thanks
Hello Herbert,
Thanks for the credentials. Please accept our apologies for the delayed answer. We have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Here is what I was able to check. I can see that you have woocoomerce enabled, as well as the products configured for each service. If i add "extras" to service "Dedicated desk" for example and save, when i go to book an appointment for this service, everything is working correctly.
The checkout window does appear and also the information is readable
Perhaps, i'm doing something wrong?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
So from your example as the reference:
Hello Herbert,
I see now, you are right. I've added extras, but that didn't reflect on the final price in WooComerce. There are no recurring events though, so it seems like they are deleted. I can only see 4 of them, but they are scheduled for future dates.
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, so our developers can debug the plugin, and see what's going on?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables