We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
no mail arrives to the employee when an event is created, not even when it is deleted, in short, no mail arrives to the employee set up with SMTP, whereas it arrives correctly to the customer. Why?
Hello Lorenzo,
Thanks for reaching out to us.
I've used the credentials from your previous ticket to log in. I've made a test employee and added it "stuff" field for a certain event. I can see that the email settings are correct, if i book a place for an event, i get both notifications.
This one is for the employeee
This one is for the customer
I can see that the templates for both employee/customers are turned on, so i hardly the case where the email is sent to one, not to the other. Perhaps, you can try again, or there is a particular event that's in case?
Kind Regards,
Stefan Petrov
[email protected]
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