We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. After upgrading WpDataTables to version 6.2, my search table doesn't work anymore.
Here is the error caught via the browser console :
Uncaught TypeError: Cannot read properties of undefined (reading 'aoColumns')
Hi Quentin,
Can you please first update the Plugin to this latest version 6.2.1 we released to day with the latest fixes?
Then purge all cache of the Site and refresh the Page with the issue;
Check how the Table is working after that;
If the issue stays the same ;
Please provide me a temporary WP-admin (administrator) user for your website where this happens,
as well as FTP credentials and access to the database ( either link with credentials for PHPmyAdmin, or access to Hosting Panel),
so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just set the reply to PRIVATE so nobody can see them except us.
And point us to the table ID, please.
Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Milos,
After upgrading to version 6.2.1, the problem seems to be resolved.
Thank you.