We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a calendar that will book in a services and checks all employees...
However, I have the feeling that Amelia books in the services with the employee that was entered first in the admin. Is that correct?
Because I don't want to favor one of the employees over another, so I would like that an employee is randomly picked when more then one is available in a certain timeslot. So how would I do this?
G.
Hello Geert,
Thanks fo reaching out to us.
By default, Amelia will apply random employee selection logic, also respecting the fact that each employee can be booked for a particular appointment. You can change this according to your liking, by going to the Appointments settings and selecting the selection logic.
You can choose between random, round-robin, highest and lowest prices.
Let me know if this is what you are looking for or if you need help with anything else.
Kind Regards,
Stefan Petrov
[email protected]
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If you use the shortcode to select 3 employee ID's to use as possible employee to be selected ... does this influence the selection logic?
G.
Hello Geert,
Yes, but it also takes is consideration the already booked appointments for employees. If the employee is already assigned for a particular service, no matter the logic, it can't be selected for the same timeslot (depending on the settings)
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables