We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Even though the employee has a wordpress account (in this case the admin) and the role of amelia employee it won't give the option to link the employee to the existing wordpress user as reeferred in https://wpamelia.com/employees/.
It just is not providing the existing wordpress user and says "no matching data found".
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Hello Chris,
Thanks for reaching out to us.
This creates a conflict, the WP user needs to have only one user role, either admin, employee or customer. The link that you want to achieve is related to the fact the WP user itself needs to have the user role of Amelia employee, and then, the WP user will be available to assign in the expanding menu.
Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan, thanks for explaining the issue, I think the ticket can be closed now.
Best regards!