We have 1 employee with 4 possible places to serve in a common 2 hour slot. When a customer books 1 session, there should be 3 remaining in this time slot.
The issue is now that it does not work any longer and I don't know why.
Once a customer books one slot, there are no more slots bookable for this time slot.
If I add another employee, same thing: a customer now can book this slot but after that the capacity seems exceeded again.
Is this a configuration issue and how to solve it? It used to work a while ago but now not any longer. Please find attached some configuration screenshots.
Thank you for purchasing Amelia, and for reaching out to us.
When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this is enabled, multiple customers will be able to book the same time slot, without having to fill in the minimum capacity.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
We have 1 employee with 4 possible places to serve in a common 2 hour slot.
When a customer books 1 session, there should be 3 remaining in this time slot.
The issue is now that it does not work any longer and I don't know why.
Once a customer books one slot, there are no more slots bookable for this time slot.
If I add another employee, same thing: a customer now can book this slot but after that the capacity seems exceeded again.
Is this a configuration issue and how to solve it? It used to work a while ago but now not any longer. Please find attached some configuration screenshots.
We don't use the "ressources"-tab option.
Best regards Chris
Attached files: Bildschirmfoto 2024-02-24 um 10.56.04.png
Bildschirmfoto 2024-02-24 um 10.56.24.png
Bildschirmfoto 2024-02-24 um 11.12.32.png
Hello Chris,
Thank you for purchasing Amelia, and for reaching out to us.
When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this is enabled, multiple customers will be able to book the same time slot, without having to fill in the minimum capacity.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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