Hello there,

Thank you for reaching out to us.

Please note that there are specific placeholders for Customers and for Employees, so some placeholders that work for the employee will not work for the customer. 

Also, please note that the placeholders for appointments are different from the placeholders for events.

Note: All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.

For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:

This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.

All placeholders for the specific group (employee or customer and appointments and events) can be seen by expanding the “</>Show Email Placeholders” or “</>Show SMS Placeholders” button in the top right, above the template.

Most used placeholders for the template you’re editing can also be found below the template, in drop-down menus.

To copy a placeholder, either from the “</>Show Email Placeholders” or from the drop-down menus below, simply click on the desired placeholder, and it will be copied to the clipboard, so you can easily paste it into your notification template.

Please check this if you have added cancel link from the correct form and correct notification. we have tested just in case and we can confirm that this link work on our end. Once you try this and check please let us know how it goes.

Looking forward to your reply.