Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Hi, no that doesn't work. It also won't save when I try to change any settingswithin Amelia.
I contacted Go Daddy my host and they suggested the following - php limits??
Their reply - "As you will need to check from the plugin provider end as does it need any php limits increases, pleased od get those and will assist in updating those for you."
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We wanted to check why this happened most likely you set that admin and employee are the same or they have the same mail so you created a conflict of roles. We asked several times for log in details each time you sent us the wrong ones. That is the reason why we could not help.
But we respect your decision and refund should reach you in 7 business days or sonner.
We wish you all the best and hope you have a wonderful day ahead.
Also, I cannot save anything in any field. Employess or settings. And I have tried with multiple email addresses in the employee fields. Still nothing so no idea.
We would still need to log in and check this if you want our help. You can send us a short on minute video where we can see how you login to your site so that we can try and replicate the steps to log in.
We just got the feedback from our colleagues and they have told us that a refund has been issued to and if you did not get it until now you need to reach out to your bank and to check this with them why you did not receive it already.
We wish you all the best and hope you have a wonderful day ahead.
Hi, just bought Amelia. It is activated fine. I have gone in to add an employee and cannot save ANYTHING. The save button is not working at all.
Hello Jenny,
Thank you for reaching out to us.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi, no that doesn't work. It also won't save when I try to change any settingswithin Amelia.
I contacted Go Daddy my host and they suggested the following - php limits??
Their reply - "As you will need to check from the plugin provider end as does it need any php limits increases, pleased od get those and will assist in updating those for you."
Please advise.
ta
Jen
Hi, I am trying really hard not to sound rude but how long does it take to get support.
I bought a product that installed properly and is active and I can't use it.
Very frustrating.
Ta
Hello Jenny,
Thank you very much for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello there,
Uros is out of the office this week so I will step in for him in this ticket.
We will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello again,
We will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello again,
We will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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My apologies for not noticing this before but you are sending us the URL of your hosting provider
Please send us the URL of your site.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Jenny,
We wanted to check why this happened most likely you set that admin and employee are the same or they have the same mail so you created a conflict of roles. We asked several times for log in details each time you sent us the wrong ones. That is the reason why we could not help.
But we respect your decision and refund should reach you in 7 business days or sonner.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I have no idea what happened. The log in I gave you is the one I use. It works for me.
Thank you
Also, I cannot save anything in any field. Employess or settings. And I have tried with multiple email addresses in the employee fields. Still nothing so no idea.
ta
Hello again Jenny,
We would still need to log in and check this if you want our help. You can send us a short on minute video where we can see how you login to your site so that we can try and replicate the steps to log in.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
Could you please provide an update as to the refund. I cannot seem to find it in my account.
Many Thanks
Jen
Hello again Jenny,
We will forward this to our billing team and as soon as we get feedback from them we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Jenny,
We just got the feedback from our colleagues and they have told us that a refund has been issued to and if you did not get it until now you need to reach out to your bank and to check this with them why you did not receive it already.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables