We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, Filtering in the backed does not work in latest version (7.4.1). Had to downgrade to 7.4 to make the filtering by service and employee work again.
You also don't have an option to download previous versions and that's a bit inconvenient. Would be nice to have though. :)
Hello Rodrigo,
Thank you for reaching out to us.
Can you please let me know on which page do these options not work properly?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi, its on all the pages in admin where you can filter by those values.
Same here. In 7.4.1 filters by employee, customer or service do not work. Only date filter selects all appointments. Screen attached.
Attached files: 1111.png
Hello Rodrigo and Mārtiņš
Uros is out of the office this week so I will step in for him in this ticket.
We are aware of this and unfortunately, this is a bug and our developers are already working on it. We apologize for the inconvenience this may cause and we will do our best to resolve this as soon as possible.
As for old versions, they are not available because we provide support only for the latest versions, because when the plugin is not updated to the latest version, it can have various bugs and not work properly like any software. The nature of IT is that sometimes a bug happens, it's inevitable, luckily, we try to reduce it to the smallest possible number with the help of testing, and when we find them or when our users report them, we try to solve them as soon as possible.
You can contact us at any time in the private ticket and we can send you an older version if necessary until the bug is resolved. Again, we apologize to both of you for any inconvenience and we are trying to resolve this as soon as possible.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, we are also having a similar issue with our platform. We cannot use filters in the appointment section of the plugin. Do we have an idea of timeframe for a resolution?
Thanks
Hello Rodrigo and Mārtiņš and Jordan
Our developers created a fix for this. Unfortunately, we can not send this fix in a public response so we will send the fix to Rodrigo here and you can open a new ticket where you can ask for a latest version that contains a fix for filters and we will gladly send you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables