We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is an appointment from 12 to 12:45pm on Feb 28th - in the backend it is not possible to book at 1pm (it is only possible to book at 12:45pm) but in the front end it is - why would this be?
Hello there,
Thank you for reaching out to us.
Please check several things
1. In general settings it is best to set default time slot step to 5 minutes
2. In role settings check if the allow admin to book at any time is turned on (most likely it is) then you need to turn off option called Booking Time Slots will depend on the service duration
Once you set this then you should be able to book this time slot.
Hope this helps.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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