We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello and bravo for this fantastic plugin!
My client was charmed by how Amelia operates, except for the email notifications part where I cannot customize the message within a container featuring a header and a logo (similar to Woocommerce).
Additionally, I've encountered an issue where, after saving a notification, reopening the page results in the automatic generation of HTML tags like <p><br></p>, which wasn't intended.
Thank you in advance for your assistance!
Victor
Attached files: Notifications-‹-Secret-Déco-—-WordPress.png
Hello Victor,
Thank you for reaching out to us.
Can you please elaborate on this issue?
My client was charmed by how Amelia operates, except for the email notifications part where I cannot customize the message within a container featuring a header and a logo (similar to Woocommerce).
In regards to the second part, we have noted this issue and passed it to our developers and it will be resolved as soon as possible.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hello Uroš! Thank you for the quick feedback!
What I mean about the appearance of the emails is that there aren't many customization options even though we can add HTML code in your editor. It's not a major issue, but I was wondering if, for example, I could retrieve a hook in my code to inject the content of mail notifications into an HTML template.
I hope I'm clearer now :)
Thank you for your help!
Hello Victor.
Uros is on vacation, so I'll jump in.
From what I know, there are no hooks that can help you out here, but please check them out here.
I've seen people using the HTML editor in the past, and the emails they sent out included headers, footers, custom images, centered content, etc. so I know that it is possible to do it. Once you add the HTML code, however, you shouldn't switch back to the classic editor since HTML will be lost.
Also, if the code is longer than 56.000 characters, it may break.
I can try out your HTML locally, for testing. If you're OK with that, just provide me with the code (you can zip the HTML file and upload that in the response just make sure to enable the PRIVATE response, so it's only visible to us).
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
Thank you for this clarification! I will try to create an email template following your recommendation not to activate the visual editor.
And thank you for being willing to test my code, if I can't achieve the desired output, I will get back to you!
Have a great day! Victor
You as well, Victor! Thank you!
Let me know if there's anything else I can do to help.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables