Hi Yasmin,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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If i understood, that issue does not happen if you try on another Server?

It seems it is a specific issue for that specific Server, in that case.

Can you please elaborate and show us more details what kind of issue happens when you try to install it on that particular website and server?

If you can show any screenshots what kind of error/issue happens - or a Video?

If it shows any sensitive data, please send it as a PRIVATE reply for security reasons, then only we can see it.

Thank you.

Hi Yasmin,

Sorry - i just forgot to add.

It is just guessing at this point, since we need to see more details, what happens exactly;

We are not able to reproduce any installation issues, so it is not a bug, but rather seems to be a specific issue from your Hosting Server/ or maybe some kind of conflict;

but we can't say for sure without seeing more details.

I can still try to advise - can you tell me in which way are you trying to install it?

Here are multiple ways, let me know if you tried all of the methods explained on our installation Guide here :Installation.

Thank you.

Hi Yasmin

Just following up, to let you know we are still on stand-by, so when you are ready and send us more details, we will help to isolate the issue.

Thank you.