Hello Данил,

Thanks for reaching out to us.

Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button:

A new modal opens up where you can choose available upgrade plans:

Please note that the Lifetime purchases can't be upgraded to Subscription plans, so if you have a Pro Lifetime plan, you cannot upgrade to Developer Subscription. Also, depending on the license you currently have, different options will be offered in the modal.

What you should know about the upgrade:

The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.

Example:

You bought a Basic Yearly license for Amelia, which costs $69 (roughly $0.19 per day). 

After 100 days, you want to upgrade to 3-domain Pro Yearly, which costs $199 (roughly $0.55 per day). 

Time remaining on Basic (what going to reduce the upgrade price): $50.35 (265 * 0.19)

Time spent on Basic: $55 (100 * 0.55)

Time remaining on Pro: $145.75 (265 * 0.55)

So, the price is not Pro - Basic (199-69=130), but instead a pro-rated charge, and you are going to be charged around $147.75 - $50.35 = $97.4.

Please, find more information in this article - Upgrading Licenses

Hello Данил,

Have you tried clearing the browser cache/cookies or with a different browser?

Hello Данил,,

Perhaps, it would be a better option to buy a new license and provide the purchase codes here. I will forward the information to management and they will provide a refund for a starter licence.

Hello Данил,

Just check PRIVATE Reply so nobody can see them except us.

Great, 

Looking forward to hearing from you.

Apologies, it will be refunded to the account that you've used for purchasing, and it usually takes 5 - 7 business days for the fund to be processed.

Hello Данил,

Not sure why it's happening, but we assume that the issue is related to the Paddle since the Paddle is our reseller. We don't have access to your TMS store, and certainly, we should not enter it because of the confidential data.  For the time being, the best option would be to buy a new licence and we will provide the refund for the starter.