We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to add a formula calculated column for my dataset. I just get the error 'Unable to calculate'. I am just trying to do simple addition
Hi Erica,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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I can see you opened a duplicate ticket with the same subject here :
https://tmsplugins.ticksy.com/ticket/3589231/.
Since you added additional useful details about the case there, we will respond on that ticket and let's please keep focused on that, we will close this one.
For future reference, please don't open multiple tickets with the same topic,
as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already)
or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue; it will not speed anything up.
We try to be as fast as possible, so thank you for your patience.
If you have any questions or concerns about another topic, please open a new ticket, and we'll gladly help you.
Thank you for your understanding.
Kind Regards,
Miloš Jovanović
[email protected]
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