Hello Mike,

Thanks for reaching out to us.

Once the customer books a place for an event (ticket) or schedules an appointment, there is a dedicated section called "customer panel" that can be added to the front-end page. This is the place where the customers can log in to manage their appointments/events. 

Please, find more information on this link.

Hello Mike,

Yes, each WP user needs to have a separate user role assigned, meaning that, an admin cant log in to the customer panel and vice versa, the customer cant log in to the WP as an admin. Each user role has it own set of permissions. So, once the customer book an appointment or book a place for an event, he needs to log in to the customer panel.

Hello Mike,

You are welcome.

Please, find the answers below

1. When I click on READ MORE, the date of the event seems corrupted on an event.  See my screenshot https://prnt.sc/W1s307VvIB0I .

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved. If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred.

1. We already have a busy WooCommerce site here. Most users will log in to see their products and purchases they already have the role of Customer. How is this going to work for existing users?

By default, Amelia shouldn't assign another user role. The customers that already have the Customer user roles will be able to log in to the WooCoomerce account and purchase the appointment. Amelia will only assign the Amelia customer user role when the customer is about to book an appointment through Amelia booking form (depending if the option is enabled)

Hello Mike,

Can you please provide the WP admin credentials for the staging site, so we can log in and take a better look?

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thanks.

Hello MIke,

Thanks for the access. Well, it' not the conflict but rather the custom date format in WP timezone settings. It does work properly, if you configure Y-m-d , for example

Hello Mike,

Apologies, but when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.