Hello Marcos,

Thank you for purchasing our product, and for reaching out to us.

If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. 

Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

We hope you understand.

If the price of extras does not change when you update this is most likely cache issue please try and purge the cache with some plugin and from the browser and if this does not help this may be sever caching issue on the server so you need to reach out to your hosting provider and aks them to purge the entire cache from the server.

Once you do that issue should be resolved but just in case please keep us informed if the issue is gone once you do one or both of things.

Looking forward to your reply. 

Hello David,

Since we have tested this in several environments and we cannot replicate the issue and there was only several similar issues reported and each time this was resolved in the same way we can only conclude that this is the same issue with cache on the server.

So you need also to reach out to your hosting provider and ask them to purge entire cache from the server. In case it does not help it should but in case it does not please open your own ticket to keep things separate and to not disturb Marcos since he will get each of your questions and our replies.

Best regards.