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Hi,
My clients offers medical assessments and often has children with no email address as "clients".
Usually the parents enter their own email address instead, but sometimes the parents are patients themselves and already have an Amelia customer account linked to their email address.
This creates the following issue:
The child customer account has no email attached to it (I guess because Amelia detects that the names aren't the same for the same email address).
The problem is that it becomes impossible to send reminder emails for the child appointment right ?
Is there a workaround for that?
I thought of using sms reminder instead, but this can't be set for specific clients.
Thanks for your thoughts about it.
Hello there,
Thank you for reaching out to us.
You can have several users with the same mail and those appointments will show on the backend but all appointments will be tied to a first user that booked the first appointment with that mail. So for example when they enter the customer panel they will see appointments that they have under their first name second customer can not have profile with their name with same address. So they would need to create a mail address for the second user.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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