We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, good morning, I have a problem that a client notifies me when he notices that his purchase at an event was not counted in the available seats for the event.
The payment gateway is MercadoPago and the payment status was synchronized with the order, going to "Completed" status.
The event is recurring and allows you to pay a 50% deposit.
I attach screenshots of the order, the details of the event and where it shows that no one has yet purchased this event.
Attached files: Order Woo.png
Amelia Event.png
Event Detail.png
Hello Javier,
Thanks for reaching out to us.
Was there any booking with the "cash on delivery" option or with other payment options? The MercadoPago is a third-party addon for WooCoomerce, but since we only have the core integration with WooCoomerce, we are not able to guarantee it will work or how it should be configured.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan, good morning, apart from MercadoPago, the Bank Transfer payment option is enabled and as an extra detail I can add that some events have the option for deposit payment enabled.
The payment statuses through MercadoPago are properly configured both for the creation of the order and for the change of its status.
Hello Javier,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Javier,
Thanks for the credentials, but, unfortunatelly, I'm not able to test the MercadoPago, since we do not have the credentials for this method. If i book a place for an event via "wire transfer", everything is working correctly (booking is possible without any issues)
I've also noticed that there is no Amelia installed in plugins, but yet again, you have the booking form on the front-end page. Perhaps, it's hidden?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan, I am trying a solution with a snipped since I found a lot of information about it and the problem would be the MercadoPago payment gateway.
// Automatically updates order status to COMPLETED
add_action( 'woocommerce_order_status_processing', 'update_order_status_to_completed' );
function update_order_status_to_complete( $order_id ) {
global $woocommerce;
//ID's of the payment gateways it affects
$paymentMethods = array( 'woo-market-payment-custom', 'woo-market-payment-basic');
if ( !$order_id ) return;
$order = new WC_Order( $order_id );
if ( !in_array( $order->payment_method, $paymentMethods ) ) return;
$order->update_status( 'completed' );
}
Hello Javier,
Apologies for the delayed answer. Not sure if i understand correctly, i can see the snipped that you provided, is it working now?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan, good morning! I actually solved it with this snippet.
The problem was not with Amelia so this ticket can be closed.
Thank you for your attention.
Hello Javier,
Great to hear that you were able to solve it. I will close this ticket but make sure that you reach out to us for any question or issue that you have.
Have a nice weekend!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables