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  Public Ticket #3587117
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  • Shir started the conversation

    The catalog doesnt load on customers side, but it loads on our side. 


    Could you help me pls?


    We have smush pro - is that the one causing the problem?

  •  1,562
    Marko replied


    Hello Shir,

    Thank you for purchasing our product, and for reaching out to us.

    If you already have our licenses, please write to us in the Amelia category. 

    The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. 

    Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

    We hope you understand.

    The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

    The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question in Amelia category and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

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