We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have upgraded from a starter license to a pro license. I have followed the process of deactivation and removal of the previous plug-in and then installed the new plug-in using the new purchase code. I have a blank page on the employees, services and locations tabs and the custom fields tab is still asking me to upgrade to unlock the feature. The plug-in functioned fine before upgrading and seems to work on my 2nd site.
Hello Chris,
I will respond to this ticket as well as the other one.
For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store.
After that, install it on your website, clear the cache and it should be fine.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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