We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey there!
Iam writing to express my concerns about the difficulty I am experiencing managing payments and appointments in the new system. Despite thoroughly reviewing the documentation, I haven't found an intuitive way to change the payment status of an appointment paid on spot. Currently, the process seems unnecessarily complex, requiring numerous clicks and manual data entry in payment detail section.
Frankly, I am feeling quite frustrated with this system, especially considering the ease of such tasks in my previous platform. While the demo showcased impressive features, my experience reveals numerous limitations in core functionalities. These include:
These limitations significantly hinder my workflow and ability to manage appointments effectively. I plan to compile a detailed review highlighting these issues soon.
p.s. since im using Amelia for a while there has been zero updates made for the plugin...
Hello Mārtiņš,
Thank you for taking the time to provide us with your valuable feedback regarding the challenges you've encountered while managing payments and appointments in the new system. We truly appreciate your input, and please rest assured that we will pass this information along to our development team promptly. Resolving these issues is a top priority for us, and we are committed to addressing them as soon as possible to improve your experience with Amelia.
Additionally, we're excited to inform you that a new update for Amelia will be released in the next few days. This update will include enhancements and fixes aimed at addressing some of the issues you've raised, as well as introducing new features to enhance the overall functionality of the plugin. We hope that these improvements will better meet your needs and streamline your workflow.
Once again, thank you for your feedback and patience as we work to improve Amelia. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help and ensure your experience with Amelia is as smooth and efficient as possible.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your answer, this gives hope and I wont migrate for now back to my old system. I wont be changing this system for my old clients for now but we will see, hope it all works out.
Hello Mārtiņš,
Thank you for understanding.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables