Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
I am trying to activate Amelia but the field where I would enter the key is not active, or does not allow me to enter my key. I am using the divi wordpress theme.
Attached files: Screenshot 2024-02-13 at 7.45.02 PM.png
Hello there,
Thank you for purchasing our product, and for reaching out to us.
The reason you can't insert your purchase code is that you still have Amelia's Lite version installed.
Please uninstall the Lite version of Amelia then purge the cache and install the full version and purge the cache one more time just in case and then in Amelia/activation insert your purchase code.
You can download Amelia from your profile in our store.
We are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
This should help you, try this and let us know if you succeeded.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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