We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I can't figure out why my appointment time is not the same as my business hours. My business hours are 9a to 5p, but the available appointment options are from 7a to 4:20p. What am I doing wrong? Please Help,
Hello Tonia,
Thanks for reaching out to us.
You need to configure the employee working hours since the timeslots depend on the availability of the employee. Please note that there are differences between the Global Working hours and employee working hours. Employee working hours will override the Global working hours and you want to make sure that you are always using them instead of the Global Working hours. You can find more information on how to configure them on this link.
I hope it helps. Let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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