We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can we use the basic zoom option or we have to use the paid plan with zoom?
Now is working ok but we have the paid plan with zoom, if we downgrade the plan with zoom, can we still link the zoom account with different account with each employer?
I was reading the support an it says:
If you want each employee to be linked to their Zoom account, you must pay the Zoom premium and add users through the Users section. They can't use private accounts, so you would have to pay Zoom Premium to get slots for additional users. When you add them, you can then link them through the Employees section to a specific Zoom account within the organization created in Zoom.
That is still the case or it has changed now?
Thanks.
Eduardo.
Hello Eduardo,
Thanks for reaching out to us.
By default, when you have the initial integration with Zoom, you can connect employees to that Zoom user, but if you want to connect each employee to a different Zoom user, you need to create "users" in the Zoom account. So, there are no changes made, you still need to use the plan according to the Zoom requisites.
Let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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