Hello, I have been encountering numerous issues with Amelia since this morning. I am trying to create a new client from the back end, and I am no longer receiving any notifications for appointments. I test the email, and it works fine. I do not know what is happening.
And my second question is, how do I create a payment link if I create a new client for a new appointment?
We do not see your notifications settings so we can only guess. But make sure that you are using SMTP not PHP mail. We do not recommend that because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
If you are using WP mail then this is a third party plugin and you need to reach out to their support team.
But if you are using SMTP an issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
I'll try to explain myself better.
My SMTP setup via GMAIL is okay. I do a mail test in the notification tab and it works very well.
I have the same problem on two sites.
Bug: no employee and customer notification after creating a new client on the back-end
Process:
Creation of the new client on the back-end from the appointment tab:
Client registration
Then the appointment page opens to create a client appointment:
New client appointment booking
I check if the checkbox for client notifications is checked
Then I click save
And there, my appointments are indeed on Google Calendar. But my client does not receive a notification. This is really annoying
I'm tired of repeating the same thing 50 times.
If nothing is possible, I will have to find an urgent solution for the sites. I can't afford to leave such bugs for the clients on my end.
The error may appear not the first time but on the 2nd appointment booking in the back end.
As for the payment links, I don't know if you have a documentation video that can explain this. There is a step that I don't quite understand.
Thank you for your response if you will.
We are glad to hear that everything is fine and we will close this one but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
"Never take the messages personally; I am quite desperate when I can't find a solution. Thank you again for your support and help. And have a good national holiday tomorrow
Hello, I have been encountering numerous issues with Amelia since this morning. I am trying to create a new client from the back end, and I am no longer receiving any notifications for appointments. I test the email, and it works fine. I do not know what is happening. And my second question is, how do I create a payment link if I create a new client for a new appointment?
Big problem for me
Hello there,
Thank you for reaching out to us.
We do not see your notifications settings so we can only guess. But make sure that you are using SMTP not PHP mail. We do not recommend that because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
If you are using WP mail then this is a third party plugin and you need to reach out to their support team.
But if you are using SMTP an issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. For payment link you can read more about it on this link https://wpamelia.com/configuring-payments/#payment-from-link.
Hope this helps.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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I'll try to explain myself better. My SMTP setup via GMAIL is okay. I do a mail test in the notification tab and it works very well. I have the same problem on two sites. Bug: no employee and customer notification after creating a new client on the back-end Process: Creation of the new client on the back-end from the appointment tab: Client registration Then the appointment page opens to create a client appointment: New client appointment booking I check if the checkbox for client notifications is checked Then I click save And there, my appointments are indeed on Google Calendar. But my client does not receive a notification. This is really annoying I'm tired of repeating the same thing 50 times. If nothing is possible, I will have to find an urgent solution for the sites. I can't afford to leave such bugs for the clients on my end.
The error may appear not the first time but on the 2nd appointment booking in the back end.
it's ok it's working . I found the error
Just my question i Don't understand how do I do to sent à payment link when I create new customer back-end
Ok you can close the ticket . I understand the payment link mollie
Hello again Bertrand,
We are glad to hear that everything is fine and we will close this one but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
"Never take the messages personally; I am quite desperate when I can't find a solution. Thank you again for your support and help. And have a good national holiday tomorrow
Hello again Bertrand,
No do not worry this comes with the job. All is good and the most important is that everything is fine now.
Thank you for the kind wishes and we wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables